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Frequently Asked Questions
Find quick answers to the most common questions about our educational payment services. If you don't find the information you're looking for, please don't hesitate to contact our support team.
What payment methods does Edupayments accept?
Edupayments accepts a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), bank transfers, and PSE.
How secure is my payment information with Edupayments?
Your payment information is highly secure with Edupayments. We use advanced encryption technology and comply with industry standards to protect your data. Our platform is regularly audited for security to ensure your financial information remains confidential and safe.
Can I get a refund for my payment?
Yes, Edupayments offers a refund policy. If you are eligible for a refund, please contact our customer support team within 30 days of your payment, and they will guide you through the refund process.
How can I track my payment status?
You can easily track your payment status through your Edupayments account dashboard. Additionally, you will receive email notifications regarding the status of your transaction, including confirmations and updates.
What should I do if I encounter an issue with my payment?
If you encounter any issues with your payment, please reach out to our customer support team immediately. You can contact us via email or through our support chat on the website. Our team is available 24/7 to assist you with any problems you may face.
Who regulated Edupayments?
Edupayments is an Australian company that is registered with AUSTRAC as an independent remittance dealer, number IND100684994-001. This means your transactions are secure and comply with high standards of Anti-Money Laundering (AML) and security.
